Thevelvetstore.com is strongly committed to preserving the privacy of its customers. This privacy statement lets you know about our policies for the collection and use of information about you and your transactions with us.
We don’t share your information with other companies without your prior permission.
When You Create an Account with Us
Our site’s registration form asks you to give us contact information, including your billing address, shipping address, credit card information, and email address. You may supply as much or as little of this information as you like. We use the information provided to facilitate any subsequent orders. We do not make our list of registered customers available to other companies. You can update your account information at any time by clicking on My Account at the top of any page and then following the appropriate links.
When You Place an Order
Our order form asks you to give us information specific to that order, including your billing address, shipping address, credit card information and email address. The information that you provide is used to process and send your orders. We also use the information to contact you to confirm your order. We may also use the information to contact you for feedback on our products and services. We do not make our customer list available to other companies.
We may from time to time conduct surveys that ask you for feedback on our products and services. We use that information to improve our product offerings and identify desirable site and service enhancements. We do not release information from individual survey responses outside Thevelvetstore.com without prior permission. We may occasionally share aggregated data with selected business partners.
All of our transactions automatically take place on a secure server. All of your personal information is encrypted before it is transmitted over the Internet. None of our customers has ever reported fraudulent use of a credit card as a result of purchases made at Thevelvetstore.com. In the unlikely event that unauthorized charges appear on your credit card as a result of a secure credit card transaction at Thevelvetstore.com and your credit card provider holds you liable, we will reimburse you for the liability that results from the unauthorized use, up to a maximum of $50.00 US.
Note: Most banks either cover all the charges that result from unauthorized use of your credit card or limit your liability to $50, the maximum liability allowed under the Fair Credit Billing Act. You must notify your credit card provider of the unauthorized use in accordance with its reporting rules and procedures.
If You Have Questions If you have questions about any of these policies, please call us at 858.581.2800, or email us at[email protected].