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All
exchanges or refunds must be return postmarked within 14 days of arrival
date. Item(s) must be in original condition (new, no tear, no odors, etc).
Customer must provide original invoice and RA#.
Please note, Custom Elvis Make-Overs or Custom Paintings
are NOT refundable. The most important element in ensuring
that you are happy with your custom painting is to submit
an accurate photo that accurately depicts what you want
painted. The ONLY information the artist has to work off
of is the photo that is submitted. We guarantee that the
painting will look very similar to the photo submitted, but
keep in mind if you submit a picture of someone who is
balding, they WILL have hair (Elvis Make-Over) and this
often drastically changes the appearance of the "New King".
They will also have side burns which often change the
appearance of the width of a persons face. In addition to
the perfect photo submission, any extra wording on eye color,
facial features, hair color, tattoos, moles, etc is greatly
helpful in ensuring that the painting is perfect the first
time. The “perfect” photo submission will accurately depict
the individual in high clear resolution. A wallet sized
photo is no where near ideal. The larger and clearer the
photo the better. We do offer up to four revisions at no
cost should you not be happy with the painting. After 4
revisions, the painting is yours. We are NOT responsible
for the quality or choice of photo submitted. About 99%
of our customers are extremely satisfied with their painting,
but we have had customers who are not (2 in 6 years)–
because they submitted a picture that was of poor quality
and did not depict the person properly. Custom paintings
are NOT refundable. We thank you in advance for your
understanding. Please see a few of our examples for an
accurate portrayal of how our custom paintings turn out.
Shipping
Thevelvetstore.com can ship to virtually anywhere in the world. All products
are quality inspected before packaged to ensure they are as advertised.
Any damage during transit or by recipient is the buyer’s responsibility.
If the package is damaged during transit, Thevelvetstore.com will help with
supplying information for the insurance claim if insurance was purchased
by the buyer.
Insurance
Thevelvetstore.com highly suggests that buyers purchase the appropriate
insurance value for their purchase as Thevelvetstore.com is not responsible
for any damage resulting from shipping carriers or buyers.
International Shipping
Thevelvetstore.com will ship all international orders via usps, and will
ship to any country that usps ships to. All international orders must purchase
a minimum of $50 insurance coverage.
Calculating Shipping Costs
All items are designated shipping weights instead of assigned flat rates
to help keep shipping costs down, especially for multiple item purchases.
All items will have either a tracking # or confirmation #. Thevelvetstore.com
has an additional s&h flat rate for packing materials, confirmation (if
applicable), and handling.
Delivery Time
All in-stock orders will be shipped within 1-2 business days upon
receiving payment.
- FedEx
Ground usually arrives within 3-5 business days of shipping date within
the 48 contiguous States.
- International
shipping times vary.
Exchange
and/or Return
Returns are for full item value and will not include shipping and handling
costs
Please note, Custom Elvis Make-Overs or Custom Paintings
are NOT refundable. The most important element in ensuring
that you are happy with your custom painting is to submit
an accurate photo that accurately depicts what you want
painted. The ONLY information the artist has to work off
of is the photo that is submitted. We guarantee that the
painting will look very similar to the photo submitted, but
keep in mind if you submit a picture of someone who is
balding, they WILL have hair (Elvis Make-Over) and this
often drastically changes the appearance of the "New King".
They will also have side burns which often change the
appearance of the width of a persons face. In addition to
the perfect photo submission, any extra wording on eye color,
facial features, hair color, tattoos, moles, etc is greatly
helpful in ensuring that the painting is perfect the first
time. The “perfect” photo submission will accurately depict
the individual in high clear resolution. A wallet sized
photo is no where near ideal. The larger and clearer the
photo the better. We do offer up to four revisions at no
cost should you not be happy with the painting. After 4
revisions, the painting is yours. We are NOT responsible
for the quality or choice of photo submitted. About 99%
of our customers are extremely satisfied with their painting,
but we have had customers who are not (2 in 6 years)–
because they submitted a picture that was of poor quality
and did not depict the person properly. Custom paintings
are NOT refundable. We thank you in advance for your
understanding. Please see a few of our examples for an
accurate portrayal of how our custom paintings turn out.
Return and/or Exchange Options
If return & exchange policies are met, the following return or exchange
options are available.
- Refunds
will be by check, gift certificate, or credit applied to credit card.
- If available,
exchanges may be made for the same type of item with different motive
and/or color. If exchanging for an upgraded item additional costs will
need to be determined. The buyer will be responsible for ALL shipping/handling
costs in both directions.
Return items
that are in unsellable condition, or are missing parts will be charged a
restocking fee at our discretion.
Refunds
Thevelvetstore.com will notify buyer via e-mail of refund once the item has
been received and processed. Buyer can expect a refund within 3 to 14 business
days after Thevelvetstore.com has received the return item.
Exchanges
Thevelvetstore.com will notify buyer via e-mail of exchange once the item has
been received and processed. If the returned item(s) meets all return &
exchange policies, the buyer can expect the exchange item(s) to be mailed
within 1 to 3 business days. |
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